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Welcome to Frequently Asked Questions Page Q. What are reconditioned handsets? By using reconditioned/clearance stock, we are able to offer you even further savings on your monthly line rental! These items are either ex-demonstration, trial or mail order returned. For your peace of mind, each and every handset has been quality inspected by our engineers & reconditioned if necessary. Each handset also comes with a full years manufacturers warranty.
Q. Can I order over the telephone? Yes, simply email us at click here with a convenient time for us to call you. Please note that not all of our best offers are available by ordering via the telephone so we would advise you to order online.
Q. What information do you need from me when ordering? If you are ordering a non-contract mobile phone (pay as you go/prepaid handset) or an accessory we need details of the credit/debit cardholder, the registered address of the cardholder and credit/debit card details. In addition to the above, if you are ordering a contract mobile phone, we require your date of birth, employment status, 3 years worth of address history and also bank details for payment of your monthly bills by Direct Debit. For security reasons, we may in some cases request proof of address and proof of identity in order to prevent mis-use of your identity by fraudsters. Mobilechooser reserves the right to refuse to process an order. Q. How does 'Free line rental' work? You pay all the line rental as normal via the direct debit we set up for you. However, when you send us your 6th monthly bill, we will credit your bank account with half of the free line rental, and then if you send us your 12th bill, we will credit your bank account with the other half of the free line rental Q. Can I keep my existing number? Yes, sometimes, although we do not handle this for you - please click here for further info Q. How do I pay for my order? We accept any of the following credit or debit cards: Visa, Delta, Switch, MasterCard or American Express. We regret we cannot except payment by Electron or Solo cards. Q. How long are the contracts? All our contracts are 12 months long - that means you need to pay 12 months line rental before you can cancel, unless otherwise stated. Q. Is it safe to give my credit card details on the website? Yes. Our online ordering system is hosted on a Secure Server which uses industry approved security, SSL encryption and encompasses the highest level of data protection available. Q. Is VAT & postage included? Yes. Prices are quoted inclusive of VAT. Postage and packaging is FREE with all orders. Please note that we do not deliver outside of the UK. Q. When will I receive my order? We aim to deliver all in-stock items within two working days of ordering. We cannot guarantee any orders for delivery on a Saturday. Q. What if I'm not happy with my order? We offer a 14 day Customer Service Guarantee for purchases - see our Terms & Conditions section for more details. All products are covered by a 12-month manufacturer's warranty. Full information on how to return your phone is enclosed with the handset when it is sent out. Q. When I'm at the checkout, the website shows my shopping trolley empty? If your browser does not accept cookies, our shopping trolley cannot work. Mobilechooser uses a 'cookie' which holds an order id number that is used to identify your personal shopping trolley held in our Secure Server. The shopping trolley holds the details of the items that you have chosen to order. When you reach the checkout, our order system takes a look at your cookie, identifies your shopping trolley and displays the information on your screen. You can then confirm your order and we can process it. If you experience problems with an incompatible browser, please email our Customer Service Team on click here who will be happy to arrange to call you to take your order over the telephone.
Q. What if my web browser crashes? Internet web browsers can sometimes crash for a number of reasons. If your browser crashes while you are submitting your order, your order should have been placed if you receive an email confirming your order. If you do not receive this confirmation, please email our Customer Service Team on click here to check that submission of your order has been completed.
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