Samsung Warranty

 

 

Mobile Phone

1 year(battery : 6 months)

Please contact your original dealer or mobile network service provider in the first instance

 

Should you have problems with YOUR MOBILE PHONE you can contact the Samsung Customer Service Team on 0870 242 0303 who will be happy to help. Please have your full Samsung model number and serial number, date and place of purchase and a brief description of the fault/ query ready when contacting our Service Team

Your Samsung Warranty

Samsung products carry a full warranty for the period specified. Some Samsung products carry different warranty periods due to the nature of the product's design, manufacture or expected use. The warranty applies from the date of purchase by the first customer and is transferable only between end-users.
This warranty does not affect your statutory rights as a consumer in any way.

What is NOT covered by your Warranty

The Samsung warranty covers manufacturing defects only. Please note that this does not include consumable items such as batteries, bulbs, ink cartridges etc.
The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/ or replacement of the product under warranty.
The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorised persons carry out any alterations or repairs.
Also, the warranty is invalidated in the following cases.

  • For repair to any unit where the serial number has been removed
  • Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product.

What do I do if I need service?

In the event that you should require service assistance, please contact the dealer from where the product was initially purchased.
If this is not possible, for example if you have moved home, please contact the Samsung Customer Service Team on 0870 242 0303. Please have your full Samsung model number and serial number, date and place of purchase and a brief description of the fault/ query ready when contacting our Service Team
If the product is outside the warranty period you should contact any Samsung Authorised Service Centre for a chargeable repair.
If the product is covered by an extended warranty, you should contact the dealer from whom this extended warranty was purchased (usually the same dealer from which the product was originally purchased).

Warranty repair of your Samsung product may be possible depending on the country in which the product was purchased.
If your product is still under the Samsung warranty you should contact our Customer Service Team. To obtain service under warranty in the UK for products purchased abroad it is essential that you have kept a dated purchase receipt together with the official Samsung warranty certificate.

U.k Service Centres

Name

HAYS TECHNOLOGY

Address

APPLETREE ROAD CHIPPING WARDEN OXON GB

Post Code

OX17 1LL

Telephone

01295 663100

 

 

Name

INTEC CELLULAR SERVICES LTD

Address

INTEC HOUSE, MOXON STREET BARNET HERTS GB

Post Code

EV5 5TS

Telephone

0208 216 3838